FAQ

How long does shipping take?
Orders are processed within 1–3 business days. Once dispatched, delivery with Royal Mail typically takes 2–5 working days across the UK.

Do you offer international shipping?
At the moment, we only ship within the UK

Will I receive tracking information?
Yes! Once your order has been shipped, you’ll receive an email with your tracking details so you can follow your parcel.

I placed my order through TikTok shop, how can I get help with it?                            For any orders placed via TikTok Shop, please contact us directly through the TikTok app. TikTok uses a separate order management system, so we're unable to track or manage those orders through our regular customer service channels. We'll be happy to assist you there!

How long do your scents last?
Our fragrances are designed to be long-lasting from 6-8 hours, with some notes lingering even longer depending on skin type, environment, and application.

How should I apply my fragrance for best results?
Apply to pulse points such as your wrists, neck, and behind your ears. For a longer-lasting scent, apply to moisturised skin and avoid rubbing the fragrance in. Our perfume oils can also be applied to clothes for a longer scent experience, follow our TikTok page, which instructs how to apply on clothes.

How can I contact you?
If you have any questions or need help with your order, feel free to reach out to us via email at teesfragrances001@gmail.com or our TikTok and Instagram pages @velvetyscents1 - we’re always happy to help.

Can I change or cancel my order?
We process orders quickly, so we’re unable to make changes or cancellations once your order has been placed. Please double-check your details at checkout. If you change your mind, once you have received the items, please get in touch with our Customer Care Team at teesfragrances001@gmail.com and send them back to us in their original packaging, unused and unopened, we will refund your purchase.

What if my order arrives damaged or incorrect?
We’re sorry if this happens. Please contact us via email within 48 hours of delivery with your order number and clear photos, and we’ll resolve the issue as quickly as possible.

Do you accept returns or exchanges?
For hygiene reasons, we do not accept returns or exchanges on used or opened products. Items must be unused and in their original packaging to be considered.