Refund policy

At Velvety Scents, we want you to love every purchase. Due to the nature of our products, we are unable to accept returns or exchanges for used or opened items for hygiene and safety reasons.

If your order arrives damaged, faulty, or incorrect, please contact us at: teesfragrances001@gmail.com, within 48 hours of delivery with your order number and clear photos of the issue. We’ll review this quickly and arrange a replacement or refund where appropriate.

To be eligible for a return, items must be unused, unopened, and in their original packaging.

Please note:
• We do not offer refunds for items that have been used or opened.
• Shipping costs are non-refundable.

• Discounted items are final and cannot be returned or exchanged.
• We are not responsible for delays or issues caused by the courier, but we will do our best to assist you.

If you have any concerns about your order, don’t hesitate to reach out, we’re here to help and make things right wherever possible